Privacy Policy
Velvet respects your privacy and handles your personal information with care.
Information We Collect
We may collect:
- mobile number
- OTP verification records
- passenger name
- pickup and drop details
- booking history
- payment-related information
- ride-related communications
- limited device, browser, and website usage information
Why We Collect It
Your information may be used to:
- verify your identity through OTP
- reveal final fares
- process and confirm bookings
- coordinate rides and chauffeur dispatch
- provide customer support
- manage billing and payments
- improve service quality
- prevent fraud, misuse, or suspicious activity
- comply with legal and regulatory requirements
Sharing of Information
Velvet may share limited relevant information only with:
- its internal chauffeur and operations teams
- payment gateway providers
- OTP/authentication vendors
- technology, hosting, mapping, and communication service providers
- law enforcement or government authorities where legally required
Velvet Experience does not sell your personal data.
Data Retention
Velvet Experience retains personal information only for as long as reasonably necessary for bookings, support, security, compliance, dispute resolution, and internal records.
Security
Velvet Experience uses reasonable technical and organisational safeguards to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure.
Your Contact for Privacy Concerns
For privacy-related questions or requests, contact:
Email: [privacy@velvetexperience.in]
Support: [support number / WhatsApp]
Registered Address: [full legal address]